Project Manager

Role Summary

The Delivery Manager provides the single point interface between the customer and the delivery team to ensure smooth and timely delivery of quality software to the customer.


  • Accountable for the customer accounts assigned for him/her to manage.
  • Ability to quickly understand the domain for the customer they manage.
  • Has worked hands-on technically and can understand/guide/correct the teams on solution at high level.
  • Manages business scoping and planning activities
  • Works with/guides teams on project management, including project staffing, schedule, and budget
  • For fixed price projects, reviews project scope, tasks, and deliverables and tracks progress to ensure projects stay within timetables and budgets.
  • For T&M projects, ensures high productivity and quality in measureable terms in consultation with customers.
  • Bring in culture of good project management practices to all the projects managed.
  • Collaborates with the delivery head to ensure optimum utilization of resources.
  • Works regularly with the customer’s management to ensure their satisfaction.
  • Set up proper quantifiable benchmarks against which each customer’s delivery can be measured for reviews.
  • Ensure projects are managed with project plans (project, release, sprint) defining clear achievable milestones
  • Identify risks, dependencies and provide mitigation for all the projects he handles.
  • Able to identify impact on projects due to various changes during the project execution.
  • Working closely with customers / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.
  • Ensure compliance with development standards, development process and the documentation requirements.
  • Ensure the project is implemented on time within contractual obligations.
  • Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks.
  • Conduct regular project review meetings.
  • Be an escalation point for team to coordinate with all stakeholders to eliminate any bottlenecks or mitigate any risks.
  • Communicate status to senior management and customers regularly. Escalate issues to senior management or customer if required appropriately
  • Able to influence and implement the best practices of Agile across project teams
  • Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements
  • Understand employee grievances and take initiatives to address and resolve them
  • Identify training needs for the project team to improve productivity and quality of delivery
  • Build, develop and retain a high performing team of software developers and architects through development, mentoring and career management
  • Participate in any proposal activities as part of pre-sales activities for the customer or potential customers

Critical Success Factors

  • Develops excellent customer relationship and delivers great customer satisfaction
  • Displays good people management skills
  • Able to influence best practices of project management and process across projects and organization
  • Ensure high Employee engagement and satisfaction, retention of the key team members with high motivation
  • Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes
  • Builds a culture of excellence in the delivery team


  • BE/BTech/MCA/MTech

Span of Experience

  • 12+ to 18 years

Required Work Experience

  • Hands on experience in each of the areas mentioned under “Responsibilities”

Technical Competencies

  • Good Leadership skills
  • Ability to mentor/guide project managers and project leads
  • Good knowledge and experience in the Microsoft technologies
  • Good problem solving skills
  • Ability to grasp domain knowledge quickly
  • Excellent estimation skills and project planning
  • Very good at risk identification and risk management

Behavioral Competencies

  • Team work and Collaboration
  • Excellent Problem Solving skills
  • Influencing/Negotiation skills
  • Good communication skills
  • Good presentation skills
  • Excellent customer facing skills
  • Excellent people management skills
  • Self-motivated
  • Ability to manage multiple tasks and work towards long-term organization goals


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