Business Analyst

The Senior Business Analyst works on Patient Engagement solution requirement. He/she works closely with product stakeholders to analyze and document the business/functional/non-functional/deployment/ implementation/ operations/ support and integration requirements across multiple vendors/systems. He/she interacts with business stakeholders to provide information to make informed decisions.


5 to 8 Years

Key Responsibilities

  • Has expertise in providing solution and good understanding of Provider, patient aspects (including RTE and payment collection) in US Healthcare.
  • Is a self-starter. Can develop business requirement for the product independently with little inputs from problem statements.
  • Understands market needs and map those requirements to product and create use cases/ user stories.
  • Ability to talk to multiple customers to understand the different possibility of the workflows, challenges and needs; uses these information to come up with a generic solution for the product.
  • Can develop AS-IS and TO-BE business models and also provide process models.
  • Has worked on Agile model and can work with development team to groom the user stories.
  • Has ability to define the wire-frames for the proposed solution.
  • Ensures project/product requirements documents are complete, current, and stored appropriately.
  • Has ability to separately define end user requirements, implementation, support requirements, and integration requirements.
  • Gets hands-on to validate the solution once it is developed to ensure it is as per the expectations.
  • Provide demos to customers and get the inputs on the final solution. Incorporate any major comments/concerns on the solution.
  • Finalize functional requirements, assign for development team and also provide guidance for work completion.
  • Contributes towards expanding and improving existing product set by identifying new features or service opportunities.
  • Defines the non-functional requirements that are required for the solution considering the market needs.
  • Maintains Requirements Traceability Matrix.
  • Participates in identifying the risks involved in the solution and works with Project Manager to closely monitor the business risks and helps to mitigate them.
  • Ensures process improvement and compliance in the assigned module and participates in technical discussions/review.
  • Coordinates with developers/other architects, Product/Business SMEs, and Stakeholders.
  • Participates in strategic cross-functional sessions aimed at developing long term project/program mandates.
  • Reviews the deliverables of Business Analyst, to ensure that he builds the right solution and with finer details.
  • Reviews and provide inputs to functional test cases, scenarios.
  • Participates in defect triage meetings and fill gaps in requirements, if any.
  • Supports QA related activities – reviewing Functional Test Scenarios and participate in User Acceptance Testing (UAT).
  • Brings in innovative solutions in the area he/she works.
  • Writes white papers or blogs at organization level or contributes in external forums about the latest trends of healthcare industry.
  • Participate in product/project agile scrum meetings/forums.
  • Good understanding of the pros/cons of the technical solution, ability to understand technology better.

Work Experience

  • Experience in USA Healthcare domain, HIPAA, and Latest trends and changes in the US Healthcare Industry
  • UML Diagram (Use Case, Activity, Relationship), Wireframe, prototype
    MS-Visio or other UML related Tools
  • Good understanding of the pros/cons of the technical solution
  • Relational Database Concepts and Understanding
  • Proficiency with BA tools
  • Desire to Learn and Grow
  • Team work and Collaboration
  • Outstanding verbal and written communication to facilitate team and business sponsor meetings effectively
  • Good presentation Skills
  • Ability to face, influence/negotiate with Customers
  • Self-motivated
  • Strong analytical, problem-solving, negotiation and organizational skills


  • Preferably B.E or MBA
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