Implementation Project Manager

The implementation project manager is responsible for project management of implementation of HealthAsyst products with a strong focus on customer satisfaction

Experience

10+ years of experience with at least 5 years managing multiple project teams.

KEY RESPONSIBILITIES

Project Management

  • Prepare and manage project plans, identify risks and dependencies for implementation.
  • Lead the implementation effort for assigned customers.
  • Ensure the project is implemented on time within contractual obligations and regulatory requirements.
  • Responsible for scope management and change management.
  • Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.
  • Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.
  • Communicate status to senior management and customers regularly.
  • Should have the ability to manage multiple implementations in parallel for various customers.

Offshore coordination

  • Work closely with offshore based development and implementation teams to ensure project is going on track and any risks are mitigated well.
  • Customizing/configuring product workflows – most part of it will be done by the offshore implementation team, but must have a good knowledge of it himself/herself as well.

Training

  • Provide onsite or remote training to end users during UAT or during/after implementation (end to end training). Also organize trainings for customers leveraging offshore training resources as required.

Domain expertise

  • A very good understanding of US healthcare industry, specifically ambulatory practices: Should be able to discuss/understand the customer specific workflows different specialties and provide inputs to the offshore implementation team.

Process orientation

  • Understand the product implementation cycle thoroughly and provide ideas for optimizing the processes on an ongoing basis to ensure it is streamlined and most efficient.

Customer relationship

  • Monitor health indicators reports for various customers and identify if there are any challenges in usage of the product.
  • Understand the support tickets of customer and make sure the right priority is given after discussion with customer.
  • Ensure customer satisfaction is high in terms of implementation and support.
  • Work closely with the sales team to understand and update on customer satisfaction.
  • Help the customer get an assessment on the Return on Investment from the product implemented.

Key Skills

This position requires work from home office. However there will be a lot of travel (up to 50%) to customer locations for workshops, meetings, handholding or trainings

  • Deep understanding of US Healthcare domain (EHRs/PMSs, EDI transactions, payments, etc) knowledge of processes followed in practices/hospitals).
  • Good knowledge of healthcare interfaces.
  • Good understanding of HIPPA and other healthcare security standards.
  • Excellent communications and interpersonal skills..
  • Experience to manage multiple clients and projects simultaneously.
  • Excellent presentation skills.
  • Ability to understand the product very well and end to end workflows that are supported by HealthAsyst products.
  • Ability to work with a globally distributed team.
  • Ability to work with people at all levels of customer’s organization.
  • Ability to manage customer expectations, organize and manage workshops for implementation, and ability to guide/handle end users.
  • Troubleshooting customer issues is desirable.
  • Ability to train users.

Education

  • Master of Health Administration (MHA) or a Degree in Nursing, or any other relevant equivalent in healthcare from a reputed institution
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