Factors to Consider While Choosing Your Digital Patient Intake Solution 2019

When it comes to patient check in, although not quite the stone-age, many lean engineers state that it is a workflow which has not been updated in over 40 years.

Patient check in is a major source of collecting patient health information and consequently results in a large amount of paper work. A paper brings with it, its own inefficiency and costs resulting in a cascade failure, ultimately affecting care outcomes and patient safety.

The outdated workflow pinches your revenue cycle especially in the era of high deductible-high co-pay plans. You also have the onus of meeting the expectations of your patients- the new age digital consumers – for innovative and hassle free services.

An automated patient check-in system will help you streamline your check-in process, but is that really enough for the optimum ROI from your initiative? Does it take care of providing you a complete fix for the inefficiencies in the workflow, and accelerating your revenue cycle while still providing a world-class experience for your patients?

This paper discusses the factors you have to consider while choosing your digital patient check-in software to completely modernize the workflow while ensuring optimum ROI for your initiative.

Factors to Consider While Choosing Your Digital Patient Intake Solution

Factors to Consider While Choosing Your Digital Patient Check-in Solution


5 Ways to Improve Patient Payment Collections 2019

Are the revenue management strategies of your practice over the years telling the same story of rising bad debts?

Patients are made cost-conscious consumers of healthcare services by increased Out of Pocket (OOP) contribution through higher co-pay, deductibles (HDHP) and co-insurance. So a good share of revenue undoubtedly comes from the patients, collection of which is becoming protracting and unusually unsuccessful.

JP Morgan study shows that, in US, the rate of bad debt is increasing at well over 30% per year.

This signals that patient payment collection is not done in the way it should be by a majority of practices. There could be many reasons for revenue leakage like inconsistent payment collection, human errors, archaic collection procedures etc. Now that the ‘self-pay patient’ is a reality in the healthcare world, it is essential that you focus on what happens at the point of collection and analyze the following:
1. Is the process of payment collection streamlined?
2. Are the existing modes of payment enough for maximizing the collection?
3. Can your front office access accurate information on co-pay, deductible and status on outstanding?
4. Do you have the data of the ‘waivers’ you have given and a methodology in place to identify possible bad debts?

If your answers to the aforementioned are matters of concern then it is time for you to go that extra mile of digitizing the collection process to establish a better revenue management strategy in place. This insight will guide you to pick the right tools and strategies needed to improve your patient payment collection for optimizing your revenue cycle.

5 Ways to Improve Patient Payment Collection

5 Ways to Improve Patient Payment Collections


Automating Clinical Assessments | Devin Berend, Director of Operation, Coeur d’Alene Pediatrics

Benefits of Pre-registration | Anthony Molchany, CEO, Mercer Bucks Orthopaedics