While working with multiple care givers who were part of ACOs, the customer realized that achieving a coordinated workflow based on the defined care plan, was a big challenge. Also, integrating the data from multiple sources and reconciling it in a timely manner, at the point of care system, was difficult. Standard terminologies were not maintained even within the different systems of the customer. The care coordination platform would allow risk stratification and predictive analytics for patients participating in the co-ordinated care model.

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