Achieving 70% Faster Invoice Generation Turnaround for a U.S. Medical Clearinghouse

The customer is a leading U.S. medical clearinghouse catering to more than 360 payers nationwide.

The customer’s invoice generation process was manual, and therefore, time-consuming, tedious and error prone.

Database permission issues: Access limitations made it hard for new users to perform tasks independently, often needing administrative intervention.
Knowledge gaps among team members: Because of a lack of standardization, there were knowledge gaps in the process of invoice generation. Consequently, there was heavy dependency on a few experienced individuals.
No automated notifications: The system lacked a mechanism to track the progress of invoice generation, leading to delays and a lack of visibility for the broader team.
Legacy system-related dependency: The system faced technical irregularities due to dependency on FoxPro-based code, a legacy system that posed challenges in maintainability and compatibility.