The customer is a healthcare is one of the largest manufacturers of optical
systems in the world.

The Need

Highly distributed environment with over 50,000
devices located at 10,000 facilities across 50 countries
10 different device types running varying firmware and
software versions to be monitored and supported with
software updates and security protocols
Client’s in-house IT department was overwhelmed due
to massive amounts of data being processed

HealthAsyst Approach

HealthAsyst combined remote monitoring with
predictive analytics to reduce outages and improve
uptimes
Support engineers could remotely identify possible
faults quickly and proactively work to reduce the time
to repair or rectify them completely

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