[Case Study] Ensuring High Availability through Remote Maintenance of Medical Devices
The customer is a healthcare is one of the largest manufacturers of optical
systems in the world.
The Need
• Highly distributed environment with over 50,000
devices located at 10,000 facilities across 50 countries
• 10 different device types running varying firmware and
software versions to be monitored and supported with
software updates and security protocols
• Client’s in-house IT department was overwhelmed due
to massive amounts of data being processed
HealthAsyst Approach
• HealthAsyst combined remote monitoring with
predictive analytics to reduce outages and improve
uptimes
• Support engineers could remotely identify possible
faults quickly and proactively work to reduce the time
to repair or rectify them completely
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