The customer is a healthcare technology company
specializing in digital solutions for patient engagement in
the ambulatory space.

The Need

A highly customizable platform requiring both clinical
and technical expertise to support
Complex troubleshooting with minimum six 3rd party
integrations per implementation
Deployed in a dynamic environment with high churn,
needing Practices to support continuous training

HealthAsyst Approach

  • Developed and documented Standard Operating
    Procedures
  • Implemented an integrated tool-based support system
    with dashboards for proactive monitoring
    Optimized processes to provide an integrated, SLA-based L1, L2, and L3 support

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