The customer is a leading provider of healthcare payment solutions in the United States.

The Need

The customer lacked a mechanism to track incidents before they could cause damage and this, along with the delay in payment processing times, meant that their customers were dissatisfied and had longer wait-times for payments to be made.

HealthAsyst Approach

  • 24×7 application support with capacity to handle up
    to 700 tickets a month
  •  Acquired the ability to process payments worth $4.29
    billion per month, without any disruptions, thanks to
    advanced monitoring capabilities
  • SLA-based L1, L2, and L3 support

Get it now

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