Automation of Payment Workflows for a Leading U.S. Digital Patient Engagement Platform
How HealthAsyst helped a leading digital patient engagement platform automate payment workflows, improve collections, streamline payment processing, and enhance the patient financial experience across multiple payment channels.
Context
Healthcare organizations are increasingly challenged by rising patient financial responsibility and the growing prevalence of High-Deductible Health Plans (HDHPs). Many provider organizations continue to rely on fragmented and manual payment processes that delay collections, increase administrative costs, and create friction for both staff and patients.
A leading U.S. digital patient engagement platform sought to modernize and automate patient payment workflows, enabling healthcare practices to optimize collections while delivering a more convenient payment experience.
The Need
As patient responsibility continues to increase, healthcare organizations require efficient, digital-first payment experiences that support collections before, during, and after care encounters.
The organization needed a solution that could:
- Automate payment collection workflows
- Reduce manual payment processing and reconciliation efforts
- Improve visibility into outstanding balances
- Support multiple payment channels and methods
- Increase collection rates across the patient journey
- Deliver a seamless and transparent payment experience for patients and guarantors
The Challenge
Healthcare practices using the platform faced several operational and financial challenges:
- Significant delays in collecting patient payments after care encounters
- Manual refund processes that increased administrative overhead and extended payment cycles
- Low recovery rates on post-insurance balances
- Growing patient financial responsibility due to high-deductible health plans
- Inaccurate reconciliation processes
- Limited visibility into outstanding patient balances and payment status
What You'll Learn
Download this case study to discover how HealthAsyst:
- Implemented an automated payment workflow across multiple payment touchpoints
- Enabled payment collection during pre-registration, online, and in-person visits
- Automated payment reminders through email and SMS channels
- Provided real-time balance visibility for patients and guarantors
- Automated payment posting to partner systems
- Supported flexible payment plans and payment contracts
- Enabled automated refund and void processing
- Integrated multiple payment gateways into a unified workflow
- Delivered PCI DSS-compliant payment processing capabilities
Who This Is For
- Digital patient engagement platforms
- Revenue cycle management (RCM) solution providers
- Healthcare technology companies
- Patient financial experience leaders
- Healthcare operations and collections teams
- Product and engineering leaders building payment solutions
- Provider organizations seeking to improve patient collections and payment automation
Key Outcomes at a Glance
- $40M in annual collections across practices
- $12K daily revenue from pre-registration payments
- ~70% payment determination rate daily, improving collections performance
- $60K daily collections from payment reminders and payments without appointments
- $80K daily collections from card payments
- $70K daily collections from in-facility payments
- Additional cash and check collections from specialty practices, including FQHC and pediatric organizations
- Improved payment visibility, workflow automation, and reconciliation accuracy across the payment lifecycle
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