[Case Study] Delivering superior digital patient payment experience
Our customer is the leading provider of Healthcare Digital
Payment solutions in the United States.
The Need
Provide clarity to patients on their eligibility, and the services charged for, while eliminating manual processes in payment collection.
The Challenge
As per Kaufman Hall 2020 report, hospitals are
experiencing increasing amounts of patient-related bad debts. A key contributing factor identified was the failure
to provide clarity to patients on their eligibility, and the
services charged for, at the point of payment collection…