The customer provides business payment solutions backed by a proprietary, patented payment system to healthcare payers of all sizes in the US.

The Need

To aid the transition of the customer’s desktop app from legacy to the latest technology in alignment with industry best practices and current business standards.

The Challenge

Third-party administrators used the customer’s desktop app. The customer’s client onboarding process included a legacy customer-built ETL (Extract-Transform-Load) process, which faced various limitations and operational challenges. All these factors led to high costs, onboarding time, and security issues in the existing setup.

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