The customer is a leading developer of Electronic Health Record (EHR) software and Practice Management (PM) systems that cater to the US healthcare industry.

The Need

To re-engineer the customer’s recently acquired patient portal in alignment with scalability, extensibility, and maintainability requirements.

The Challenge

The portal was not equipped to handle the on-boarding of another 20 million patients. It was built on legacy tech and had never gone through performance testing. Further, the portal experienced excessive delays in relaying SMS communication to newly on-boarded patients.

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