Modernizing a Legacy Ordering Platform to Streamline Wound-Care Operations and Accelerate Digital Adoption
A global medical technology company serving hospitals, health systems, physicians, and wound-care facilities relied on a legacy ordering application to manage thousands of wound-therapy orders daily. As digital adoption increased and business needs evolved, the organization sought a modern platform capable of supporting complex ordering workflows, external user communities, and future integration requirements.
The Need
The organization needed to replace an aging ordering platform with a scalable, cloud-based solution that could support acute care, post-acute care, and onsite inventory ordering workflows while providing a better user experience for healthcare providers and partner facilities. The new platform also needed to improve interoperability, enable digital ordering at scale, and support ongoing innovation.
The Challenge
The legacy application presented several operational challenges:
- Outdated user experience with limited mobile and tablet support
- Inflexible workflows that struggled to accommodate evolving clinical scenarios
- Growing maintenance overhead and operational bottlenecks
- Limited support for an expanding ecosystem of hospitals, physicians, and care facilities
- Need for seamless integration with enterprise and third-party systems
- Requirement to support complex wound-care ordering workflows without disrupting ongoing operations
What You'll Learn
- How a global MedTech organization modernized a business-critical legacy application
- Strategies for supporting multiple healthcare ordering workflows within a unified platform
- Approaches to enabling interoperability through APIs and enterprise integrations
- Best practices for improving digital adoption while maintaining operational continuity
- How modernization initiatives can drive both operational efficiency and revenue growth
Who This Is For
This case study is relevant for:
- Healthcare technology companies modernizing legacy applications
- MedTech organizations managing complex ordering ecosystems
- Digital transformation leaders seeking scalable healthcare platforms
- Product and engineering teams responsible for healthcare workflow automation
- Organizations looking to improve interoperability and digital order management
Key Outcomes at a Glance
75% Digital Order Adoption
Approximately 75% of digital orders now flow through the platform, representing nearly $300M in revenue.
95% Facility Order Coverage
The platform processes 95% of facility orders, supporting approximately $500M in revenue.
32,000+ Registered Users
Created a scalable digital ecosystem serving hospitals, physicians, and care facilities.
$15.2M Business Impact
Delivered $3.2M in operating income benefits and unlocked a $12M growth opportunity through sales enablement capabilities.
Improved Interoperability & Efficiency
Enabled API-based ordering, EMR integration, billing automation, and fully digitized wound-therapy order workflows.
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