Modernizing Healthcare Payments with a Unified, Multi-Gateway Platform
How HealthAsyst helped a leading U.S. digital front door platform unify patient payment experiences across five touchpoints, simplified gateway integrations, and improved transaction visibility and reconciliation.
Context
Healthcare payments span multiple patient touchpoints, from preregistration and front-desk collections to kiosks, payment plans, and clinic websites. Delivering a consistent payment experience across these channels requires more than connecting to payment gateways. It demands secure transaction processing, reliable data synchronization, and visibility into payment status across interconnected systems.
A leading U.S. digital front door platform sought to modernize its payment infrastructure by bringing these workflows together through a unified, multi-gateway architecture.
The Need
The customer needed a scalable payment infrastructure that could support both card-present and card-not-present transactions across multiple channels, devices, and payment gateways.
The goal was to establish a consistent payment experience while reducing dependence on third-party hosted screens, simplifying gateway integrations, and ensuring that transaction statuses remained synchronized across the payment gateway, digital front door platform, and partner practice management systems (PMS).
The Challenge
Managing payments across five distinct entry points introduced operational and technical complexities.
Different payment gateways and devices required consistent transaction handling, while dependencies on provider-hosted payment screens created compatibility issues and increased production support efforts.
Payment status discrepancies added another layer of complexity. Transactions could succeed at the gateway while updates to the digital front door platform or PMS remained pending or unsuccessful.
Addressing these challenges required a unified architecture capable of managing gateway communication, transaction lifecycles, secure tokenization, and reconciliation without disrupting existing payment workflows.
What You'll Learn
Explore how HealthAsyst helped modernize the customer’s payment infrastructure through:
- Unified payment experience: Establishing a consistent, controlled payment experience across preregistration, kiosks, front desks, payment plans, and clinic websites.
- Multi-gateway integration: Building a common payment component supporting Worldpay, InstaMed, and AthenaOne Payment.
- Transaction lifecycle management: Tracking gateway, payment, and PMS posting statuses independently to improve transaction visibility and reconciliation.
- Secure payment architecture: Supporting PCI DSS 4.x compliance requirements through secure tokenization and a consistent security boundary.
- Flexible synchronization: Enabling configurable real-time, approximately 30-minute, and nightly synchronization and recovery workflows.
- Simplified payment operations: Supporting payment schedules, automated patient statements, and duplicate payment protection.
Who This Is For
This case study offers practical insights for:
- Digital health platform leaders looking to modernize patient financial engagement capabilities.
- Healthcare IT architects and engineering teams designing scalable payment integration architectures.
- Patient access and revenue cycle leaders seeking consistent payment experiences across digital and in-person channels.
- Healthcare technology product managers planning multi-gateway support and payment workflow enhancements.
- Healthcare IT and compliance teams responsible for secure payment processing and transaction reliability.
Key Outcomes at a Glance
- 5 Payment Entry Points, One Platform
A consistent payment experience across preregistration, kiosks, front desks, payment plans, and clinic websites. - 3 Payment Gateways, One Integration Layer
A common integration architecture supporting Worldpay, InstaMed, and AthenaOne Payment. - Configurable Synchronization and Recovery
Real-time, approximately 30-minute, and nightly synchronization options to improve transaction status visibility and reconciliation. - PCI DSS 4.x-Compliant Architecture
Secure tokenization and a consistent security boundary supporting payment processing across channels.
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