Are you focusing enough on your ‘Patient Experience’?
Here are some compelling reasons to start doing it:
- Retain existing patients in your network
- Get positive recommendation for your practice
- Increase patient satisfaction scores
- Boost performance in incentive-based payment programs
Enhancing patient experience should be one of your major goals.
The obvious: Technology has a major role to play in achieving this goal.
The not-so-obvious: Clinics appropriately leveraging digital technology to offer a great experience throughout the patient’s journey.
In fact, where does the patient journey even start? The exam room you say? Not Really. Let us explore the various touch-points in the patient experience journey that can be influenced by digital technology, even before the patient meets their provider.