Like most practices, Des Moines Orthopaedic Centers witnessed painful shortcomings due to manual intake. Patients were waiting in long queues and completed paper forms in frustration. Staff multi-tasked between entering data into electronic records, managing phone calls, and coordinating care.
After narrowing down multiple intake solutions, the practice adopted CheckinAsyst. Download the case study to learn how the clinic saw benefits throughout its check-in process – be it staff capacity, data accuracy, revenue collection, and patient experience.
- Before, Des Moines had 5 front desk staff. Now with only 3 personnel, the clinic sees the same or higher amount of patient volumes without delays
- Bi-directional integration with the EHR allowed patients to access patient data, review the information, and send it across into the electronic note – all within a few clicks
- Automated payment reminders with easy-to-pay links led to a significant decrease in the number of patient phone calls regarding payments